Rm99a believes the best entertainment is entertainment enjoyed with awareness and control. We provide a range of tools and resources to ensure every player stays in control and enjoys a stress-free gaming experience.
At rm99a, we know that most players play purely for fun — whether following their favourite sports matches, trying their luck at slot games, or enjoying Live Casino with friends. That is a healthy intention and we want to keep it that way.
Problems begin when gaming shifts from entertainment to something more serious — when you start playing to recover losses, when the money being used is meant for daily essentials, or when life pressures lead you to play more than planned. That is the point to watch out for.
Rm99a does not just provide an enjoyable gaming platform — we also provide the infrastructure that lets you play responsibly. Our self-control tools can be activated directly from your account, with no need to contact anyone. This is because we believe control should rest in the hands of the player.
This page is your complete resource for understanding responsible gaming, recognising warning signs, and knowing exactly what steps you can take if you or someone you care about needs help.
rm99a's Commitment: We will not encourage or promote unhealthy gaming habits. The wellbeing of our players matters more than any short-term gain.
All these tools can be activated directly from your rm99a account settings — no waiting, no need to contact anyone first.
Set the maximum amount you can deposit per day, week, or month. Once the limit is reached, the rm99a system will decline deposits until the limit resets automatically.
Daily / Weekly / MonthlySet the maximum duration you can spend in an active gaming session. Once the time limit is reached, the system will notify you and the session will end automatically.
Time ControlSet the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, your account will automatically be blocked from placing new wagers.
Loss ProtectionTake a break from the platform for 24 hours, 7 days, or 30 days as needed. During the break period, logging in to your rm99a account will not be permitted.
Temporary BreakIf you feel you need to stop entirely for a longer period — 6 months, 1 year, or permanently — a self-exclusion option is available. Contact our support team to activate it.
Long-TermReview your wagering history, deposits, and play time in detail. Seeing your actual records often helps you assess your gaming habits more objectively.
Activity TrackingTo activate any of the self-control tools above, log in to your rm99a account and go to Account Settings → Responsible Gaming, or contact our live chat support available 24/7.
Activating self-control tools at rm99a takes less than 2 minutes. Here is how:
Use your username and password to log in to the platform. Make sure you are using your personal device.
Click the profile icon in the top right corner, then select "Account Settings" from the menu that appears.
On the settings page, find and click the "Responsible Gaming" tab to view all available self-control options.
Enter the limit value you want for deposits, play time, or losses. Limits take effect immediately once saved.
Review your settings and click "Save". A confirmation email will be sent to your registered address for your records.
Pay attention if you start experiencing any of the following:
If you identify two or more of the above signs in yourself, consider activating rm99a's self-control tools or contact our support team for further guidance.
These questions are designed to help you honestly assess your own gaming habits. There are no right or wrong answers — this is purely for your own benefit.
Did you answer "Yes" to any of the questions below? If yes to more than three, we encourage you to speak with someone you trust.
Have you ever played with more money than you originally planned?
Have you ever used money set aside for other needs (bills, rent, food) to fund gaming?
Have you ever felt the need to hide how much time or money you spend on gaming?
Have you ever felt restless or impatient when unable to play?
Have you ever tried to recover losses by continuing to play?
Has gaming ever caused problems with your family, friends, or employment?
Have you ever borrowed money or sold something to fund your gaming?
Have you ever felt guilty, ashamed, or stressed after gaming?
If most of your answers are "No" — keep playing with enjoyment and responsibility. If there are a few "Yes" answers — consider using rm99a's self-control tools or speaking with our support team.
Responsible gaming is more than a slogan — it is how we operate every single day.
Rm99a makes no compromise on this. All players must verify their age through KYC before their first withdrawal is processed. Accounts suspected of being underage are closed immediately.
Information relating to your gaming habits and self-control activity is stored confidentially. No staff member may access this information without a legitimate operational need.
The rm99a system will send you an alert when you are approaching your set deposit or play time limit — not after the limit has been reached, so you still have the option to stop early.
When you contact rm99a support for responsible gaming concerns, you will be assisted by a real trained staff member — not an automated system.
Rm99a does not send bonus promotions to players who are currently in a break period or self-exclusion. We also do not send promotions that encourage players to increase their wagering amounts.
Every operational decision at rm99a takes into account the impact on player wellbeing. This includes non-manipulative interface design and honest communication about the risks of betting.
Players who set a budget and play limits from the start enjoy a more enjoyable and stress-free experience. Begin your entertainment journey at rm99a the right way.
For adults aged 18 and above only.